Chez Lucien

Good food bags service

Fantastic Burgers

First visit and we thoroughly enjoyed it. The burgers were excellent. Love the skinny fries - very crispy and not oily. The salad was also very fresh. We will go back. Casual attire which we love. The price is very affordable. We had a great evening! Thanks Chez Lucien!

Extremely slow and rude service! Terrible food to boot!

My partner and I waited over fifteen minutes to even be seen by someone then waited over 45 minutes for our food. Once received my pasta was extremely bland and my partner's burger was burnt all the way through. We then asked for a new burger and waited 30 minutes for it to come back!! During that time no one came by to apologize for the wait or even to confirm food was still coming. When he burger came back it was still burnt! At this point my partner was starving and had a few bites. When the waitress came by to check on us we told her it was still burnt and wouldn't be paying for it. She then grabbed the place from under him and looked extremely frustrated. We then waited another fifteen minutes and decided to go up to the cash to pay. My partner explained to the waitress that he didn't really think it was fair to pay for either the burger or pasta since we couldn't eat together and it took so long. She then began to fight him and was adamant he was to pay for the pasta. We then asked for he Manager who agreed right away that we should not pay for either meal. When the waitress came back to give us out change, she then told us "we should never come back there". I was shocked! I had never heard someone be so blatantly rude! My partner began explaining how he understood this happens in restaurants that people have an off night, and she proceeded to say again "yeah you just shouldn't come back here". After having waited for extremely long time for the food, with this terrible service, and the bad food I will never go back to this restaurant in my lifetime. I will also ensure to tell all my friends and family not to waste their time here.

I have been to Chez Lucien, and look forward to...

I have been to Chez Lucien, and look forward to going back soon. It is a bit small, but both times we lucked out with great tables. The menu is simple pub fare, but most items have a nice twist. The prices are really cheap, most meals are $10. Also the jukebox is worth mentioning, loaded with gems.

A small and rustic tavern located in the Byward...

A small and rustic tavern located in the Byward Market area. We Arrived and the place was packed. So much so that it was chaotic and we weren't sure if we had to seat ourselves, or wait to be seated. Eventually, we grabbed a table and our server said that it was fine, as we were supposed to seat ourselves. This was a dimly lit ructic pub with some interesting Quebecois artwork on the walls, and a couple tvs at the bar to watch the hockey game. Our server started us quickly on drink, and we placed out order a couple minutes later, after receiving our drinks. At this point, the service became somewhat laboured. There was only one waitress for the entire place, one bartender, and a guy I can only assume was the owner, who was doing a couple tables. But out server was doing about 20 tables and was overwhelmed. We finished our first round of drinks, about 30 minutes later, still no food. In fact by this time, the people who had arrived long before us were just getting their food. so we ordered more drinks, and about 15 more minutes went by before our food was out. I ordered a burger topped with caramalized onions, brie, and pear. It was delicious and well prepared. The char from the grill gave it the right amount of that real bbq smokey flavour. The frites are skinny and appetizing, and the salad was simple but tasty. Overall, I think you'd be hard pressed to find a better burger. I had two pints of beer, which were both fresh and served in the peoper glassware. A ping of Tankhouse Ale, and a Griffon Blonde. I like that they served micro brewery stuff here. Overall, I'd go back for the food for sure. And while our server was actually very helpful and friendly, and was apologetic about the wait, it was obvious that they were severely understaffed, and as a result, while the actual service from the waitress was excellent, the overall service is slow and cumbersome. The entire experience took about one hour, 45 minutes. if they had two more servers on, the overall score from me would probably have been my highest thus far.