PetSmart Grooming

Very disappointing customer service at this petsmart. Making customers with their little children wait way too long at the checkout and treating them rudely. I left feeling insulted. Not the type of way customers should be treated or left feeling when they spend their hard earned money at your store.

They always have good sales going on and their cricket selection is always fresh!

Worst customer service ever. I have been walking around looking for help and they are completely ignoring me playing with cats. Absolutely unacceptable.

i called abd talked to grooming. very pleasant young woman helped me out

TERRIBLE CUSTOMER SERVICE

I ordered a large online order to be picked up in the store.There were no employees to be found. I stood in a long line and asked the cashier for help. Her snotty response was "I'm the cashier, I can't help you". After waiting for another while for someone to show up to help me, I eventually walked out, phoned head office to have my order refunded. Still waiting for that to happen (phoned again, they said VERY RUDELY, it would be 4 days before they would process it).